Carpet Cleaners TW8 Privacy Policy
This Privacy Policy explains how Carpet Cleaners TW8 collects, uses, stores and protects personal data relating to our customers and prospective customers in the TW8 area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Carpet Cleaners TW8 customers and service users located in the TW8 area, including anyone who contacts us to request a quotation or information about our services.
Who we are and scope of this policy
Carpet Cleaners TW8 is a carpet and upholstery cleaning service operating in the TW8 area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and use about our customers and prospective customers. This policy covers personal data collected when you contact us, request a quote, make a booking, receive our services, or otherwise interact with Carpet Cleaners TW8 in connection with our services.
Personal data we collect
We only collect personal data that is necessary for the provision and administration of our services. The types of personal data we may collect include:
Identification and contact details such as your name, address, postcode, and general location in the TW8 area.
Booking and service details such as preferred dates and times, details of the property that require cleaning, and any relevant instructions you provide.
Communication records such as information you provide when you contact us, including the content of your messages and our responses.
Payment and billing information such as records of payments made and billing history. We do not store full card details when payments are processed by a third party payment processor.
Technical and usage data if you interact with us online, such as basic device and usage data and any information you choose to send us through online forms or messages.
How we collect personal data
We may collect personal data directly from you when you contact us by phone, through online forms, by message, in person, or by any other communication method you choose to use.
We may also receive personal data about you from third parties who are authorised to share your details with us, for example where a family member or landlord books a cleaning service for you and provides your contact and property details for that purpose.
Lawful bases for processing
We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract. We process personal data that is necessary to enter into and perform a contract with you, for example to provide quotes, confirm bookings, carry out cleaning services, process payments, and communicate with you about your service.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, and where your interests and fundamental rights do not override those interests. This can include managing and improving our services, keeping records of work carried out, handling queries and complaints, and maintaining appropriate business records for our operations.
Legal obligation. In some cases we are required to process and retain certain information to comply with our legal and regulatory obligations, for example for accounting, taxation, and record-keeping requirements.
Consent. Where required by law, for example for certain types of marketing communications, we will rely on your consent. You can withdraw your consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.
How we use personal data
We use the personal data we collect for the following purposes:
To provide our carpet and upholstery cleaning services, including handling enquiries, issuing quotations, confirming bookings, attending properties, and completing the agreed work.
To manage customer relationships, including communicating with you about your booking, rescheduling or cancelling appointments where necessary, and dealing with any queries or issues related to our services.
To process payments, issue invoices or receipts, and maintain accurate financial records.
To improve and develop our services, for example by reviewing feedback and understanding common customer requirements in the TW8 area.
To maintain safety, security, and quality standards, including record-keeping regarding work carried out at particular properties for reference in future bookings.
To comply with legal and regulatory requirements, including record-keeping obligations and responding to lawful requests from public authorities where applicable.
Data processors and sharing of personal data
We may share your personal data with third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your personal data secure and confidential.
Examples of data processors we may use include:
Payment processing providers that handle card payments and other electronic transactions on our behalf.
Accounting or bookkeeping service providers that support our financial and tax compliance activities.
Information technology and cloud service providers that host or support our systems, such as secure data storage and scheduling tools.
We may also share information where it is necessary with professional advisers such as accountants or legal advisers, and with public authorities or regulators when we are legally obligated to do so. We do not sell your personal data to third parties.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
In general, we retain records of customer bookings, basic contact details, and related service information for a period that allows us to manage ongoing relationships, respond to queries about past work, and meet our legal obligations. After the relevant retention periods have expired, personal data is securely deleted or anonymised so that it no longer identifies you.
The specific retention period may vary depending on the type of data, the purpose of processing, and applicable legal requirements, particularly in relation to financial and tax records.
Data security
We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, or disclosure. These measures include limiting access to personal data to personnel and processors who need it for legitimate business purposes, using secure storage methods, and maintaining internal policies to support the protection of personal data. While we strive to protect your information, no system can be guaranteed to be completely secure, and you should take care when sharing personal data with us by any communication method.
International transfers
Where we use service providers that store or process personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place, such as using providers located in countries that have been recognised as providing an adequate level of data protection or relying on appropriate contractual protections. Further information about these safeguards can be provided upon request.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these rights include:
Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and may not apply where we are required to keep data for legal or legitimate business reasons.
Right to restriction. You may have the right to ask us to restrict the processing of your personal data in certain situations, for example while we consider another request you have made.
Right to data portability. You may have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transmit that data to another controller where technically feasible.
Right to object. You have the right to object to our processing of your personal data where we are relying on legitimate interests as the lawful basis, including profiling based on those interests. We will stop processing unless we have compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is necessary for legal claims.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.
Exercising your rights and contacting us
If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact Carpet Cleaners TW8 using the contact details you normally use when booking or communicating with us. To help us respond efficiently, please clearly state that your query relates to data protection or this Privacy Policy and provide sufficient information for us to identify you and your relationship with us.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we process your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practices. Any updates will apply from the date they are published. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
